Cancellation Policy

For a full refund or free rescheduling, you must notify us 7 days before your scheduled class/activity. Within 7 days of your class there is no refund but you can choose to reschedule within the first five days of that week prior to your class and must pay 20% of the class price to reschedule. There will be NO reschedule/cancellation for any reason within 48 hours of the class, and no refund will be offered. Any refund offered will be subject to a 4% processing fee. We have this policy in place to protect our employees and artists who are booked specifically for this event, and also other customers who might have had a chance to book if the seat was available. Please understand we are a small service based business and lots of planning and supplies go into making these classes possible. Please be aware this is one of the most generous cancellation and rescheduling policies in our industry, and please don't give our staff a hard time for adhering to it- they are just doing their job. Thank you for understanding! DISCLAIMER: No guarantee is offered, explicit or implied, regarding the quality or serviceability of fired work. Every precaution will be taken to ensure the best possible outcome for every firing. Use of the studio indicates you agree that you will not hold the studio, its volunteers, or any other person associated with the studio responsible for work that is damaged or defective in any way while in the studio at any stage of the process. Please note that all class pieces need to be picked up within 3 months of the class date. It takes an average of 3-4 weeks for pieces to move through the finishing & kiln firing process. You will be notified via email when your piece is ready to be picked up. If you don't hear from us, please give us a call to verify the status of your piece before coming in. After 3 months, pieces will be donated to make room on the studio shelves. While working with clay is relatively safe, there are hazards and risks. These risks include the possibility of injuries or illness related to the use of the studio, materials, or equipment. Use of the studio indicates you agree that you have been informed of the risks and have signed the Kilnfolk waiver.

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